This page explains how users of Chameleon Puzzle can request deletion of their game account and associated data. The Service is operated by CHIEH JO HUANG, an individual developer operating under the name “BrownBear Game,” Taiwan.
If you submit the request by email, please write from the email address linked to the account where possible and include your in-game user ID, if available, or linked Google or Apple sign-in email. Do not send a password, sign-in token, purchase token, or full payment information. We may request additional information reasonably necessary to verify that you control the account.
After verifying and processing the request, we will delete or de-identify data used to provide the account, including:
When deletion succeeds through the in-game flow, the app also clears its local player-data cache, queued failed requests, game settings, and local notification preferences on that device. An email request deletes server-side account data but cannot erase data stored only on a device you control; uninstall the app or clear its app data to remove those local copies.
To meet refund, transaction-reconciliation, tax, fraud-prevention, information-security, or legal-dispute obligations, we retain the minimum necessary transaction and audit records for at least five years after the end of the transaction year. We may retain them longer while a refund, chargeback, dispute, tax, security, or other legal matter remains unresolved. Such retained records are separated from active player accounts by removing the active account UID and are not used for game operations, analytics, advertising, or marketing. They are deleted after the retention period ends and no unresolved matter requires continued retention.
Google Play, Apple, Firebase, AdMob, or another service provider may independently retain certain payment, security, diagnostic, or compliance records under its own policies and legal obligations. De-identified or aggregate information that can no longer reasonably be linked to you may also be retained. Provider-hosted analytics or crash records that remain identifiable may require additional processing time through the provider's deletion systems.
In-game requests begin processing after you confirm the deletion action. Email requests begin processing after account ownership is verified. We will complete the request within the period required by applicable law. Residual copies may remain temporarily in secured backups until they are overwritten through the normal backup-rotation process.
Account deletion is irreversible. You may permanently lose game progress, virtual items, and access to entitlements associated only with the deleted account. Deleting the game account does not automatically delete your Google, Apple, or app-store account, and it does not itself request an app-store refund.
Email: brownbear8216@gmail.com
Privacy Policy: https://brownbeargame.github.io/chameleon-puzzle-privacy/
Last updated August 25, 2026